Refund Policy

At OpenRidgePass, your satisfaction with our products is of utmost importance. This refund policy applies to all purchases made through our official website, openridgepass.click. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange according to the terms and conditions outlined below.

Cancellation Before Delivery

If you wish to cancel your order before it has been delivered, you may do so without any penalty. Please contact us at +39 06 1234 5678 immediately to halt the delivery. If the order has not been dispatched, we will issue a full refund in the original form of payment within 5-7 business days.

Returns and Refunds After Delivery

Our food products are perishable and thus we typically do not accept returns. However, if your order is incorrect, damaged, or unsatisfactory in any way, please contact us within 24 hours of receipt. We will require photographic proof or the return of the product, if applicable, before providing a refund or exchange.

A refund or exchange will only be given for the part of the order that is incorrect or damaged. The rest of the undamaged order remains chargeable.

Refunds Process

Once your refund request has been approved, we will process your refund to the original method of payment. Please allow for up to 10 business days for your refund to be reflected on your account. The time for the refunded amount to appear on your statement may vary depending on the issuer of your payment card.

Non-Refundable Items

Certain items are non-refundable, including gift cards and promotional items. Also, we cannot offer refunds for any food product consumed, regardless of dissatisfaction.

Price Adjustments

OpenRidgePass does not offer price adjustments for any items that may go on sale after a purchase has been completed.

Contact Us

If you have any questions or concerns regarding your order, or you wish to request a refund, please contact us at +39 06 1234 5678. Our customer service team will be happy to assist you. Your feedback is valuable to us in our ongoing effort to provide the best possible service.

Policy Changes

We reserve the right to modify this refund policy at any time. We encourage you to review this policy regularly to stay informed about how we are protecting your rights.

Last updated: April 1, 2023

Corporate Information

OpenRidgePass is located at 379 Pizza Street, Rome, 00184, Italy. Should you choose to correspond by mail, please direct your inquiries to this address.